Warranty Claim Guide

When pool equipment develops a possible manufacturing defect, the warranty process usually depends on the manufacturer's written coverage and the documentation available for the product and installation. Nexus can help customers organize the information needed to start that process.

Step 1: Identify the product

Gather the manufacturer, exact model, serial number and Nexus order number or invoice.

Step 2: Document the issue

Write down what the product is doing, when the problem began and any error codes or unusual symptoms. Take photographs or video when they can demonstrate the problem safely.

Step 3: Gather installation information

Some warranties depend on installation method or installer qualifications. Have the installation date, installer information and relevant electrical, plumbing or startup documentation available when applicable.

Step 4: Do not make unnecessary modifications

Before disassembling, modifying or replacing components, review the manufacturer's instructions or obtain qualified service guidance. Unauthorized modifications can complicate diagnosis and may affect warranty coverage.

Step 5: Contact Nexus or the manufacturer

Nexus can help identify the appropriate manufacturer support path. The manufacturer ultimately determines coverage under its written warranty unless Nexus has expressly provided a separate written warranty.

Information checklist

• Nexus order number or proof of purchase
• Manufacturer and model
• Serial number
• Installation date
• Installer information where applicable
• Description of the problem
• Photos/video and error codes

Also review Warranty & Product Support for the broader Nexus warranty framework.