Pool Equipment Manufacturer Support Directory
NEXUS SUPPORT LIBRARY
Manufacturer support, manuals & warranty resources — in one place.
Use this directory to go directly to official manufacturer support resources for pool equipment, lighting, heating, automation, cleaners, fiberglass shells and water care. Before contacting support, record the exact model, serial number, purchase date and symptoms.
Have this information ready
Brand shown on the equipment.
Photograph the complete equipment label.
Keep invoices and installer information.
Record exactly what the equipment displays or does.
Equipment & Controls
| Manufacturer | Common products | Official resources |
|---|---|---|
| Pentair | Pumps, filters, heaters, heat pumps, automation, lighting, salt systems, cleaners | Support Center · Warranty |
| Hayward | Pumps, filters, heaters, automation, sanitization, lighting, cleaners | Official Support |
| Jandy / Fluidra | Pumps, filters, heaters, automation, lighting, salt systems |
Jandy Support · Fluidra Support Product support: 1-800-822-7933 |
| Raypak | Gas heaters, heat pumps, electric pool/spa heating | Warranty & Registration · Pool Warranty |
| AquaCal | Swimming-pool heat pumps | Official Support |
| Waterco | Pumps, filters, heating, sanitization and water treatment | Official Support |
| Circupool | Salt chlorine generators and related equipment | Help & Support |
Cleaners & Robotics
| Polaris / Fluidra | Pressure, suction and robotic pool cleaners | Fluidra Support |
| Maytronics / Dolphin | Robotic pool cleaners | Official Support |
Lighting, Fittings & Specialty Equipment
| Spa Electrics | Pool and spa LED lighting including ARGON and TITAN platforms | Official Support |
| CMP | Lighting, sanitization, water features, fittings and components | Official Support |
| PAL Lighting | Pool/spa LED lighting and controllers | Official Support |
| S.R. Smith | Ladders, rails, diving, lighting, accessibility and deck equipment | Customer Service |
| Coverstar | Automatic pool covers and components | Official Support |
Fiberglass Pool Shells
| Aviva Pools | Fiberglass pool shells, models and shell documentation | Aviva Pools |
Water Care & Pool Chemicals
| BioGuard | Pool and spa water-care products | Official Website & Resources |
| HTH | Sanitizers, shock, balancing and water-care products | Customer Support |
| Natural Chemistry | Enzymes, phosphate control and specialty water care | Official Resources |
| Orenda | Water chemistry education and specialty pool-care products | Support / Contact |
| Jack's Magic | Stain identification, treatment and specialty chemistry | Support / Contact |
Warranty support starts with documentation.
Manufacturer warranty terms vary by product, purchase channel, installation method and model. Do not assume every product from a brand has the same warranty. Keep your proof of purchase, installation documentation, model and serial number before beginning a claim.
Can't identify the manufacturer or model?
Start with the Nexus Parts Finder. A clear equipment-label photo, model number, serial number and photos of the existing component are often enough to narrow the search before contacting the manufacturer.
Manufacturer links are provided as a convenience and lead to third-party resources controlled by the respective manufacturers. Support pages, phone numbers, warranty programs and policies can change. Always verify current requirements directly with the manufacturer. Nexus Pools is not the manufacturer and does not control manufacturer warranty decisions.