Order Status & Tracking

Once an order is placed with Nexus Pools, fulfillment and tracking information will be provided as it becomes available. This guide explains what to expect and what information helps us assist you quickly.

Order confirmation

Keep your Nexus order number and confirmation email. They are the fastest way for us to identify your purchase when you contact support.

When tracking becomes available

A tracking number may not appear immediately after an order is placed. Tracking is normally generated when the item is prepared or released for shipment. Some products may ship from different fulfillment sources or in more than one shipment.

Parcel shipments

For parcel orders, use the carrier tracking information provided with your shipment notification. Carrier scans can take time to appear after a label is created.

Freight orders

Large pool equipment may ship by freight carrier. Freight delivery can involve an appointment or direct contact from the carrier, and tracking can differ from ordinary parcel delivery.

If tracking appears delayed

Weather, carrier network delays, manufacturer availability and freight scheduling can affect transit. If the shipment has not moved as expected, contact Nexus with your order number and tracking information.

Need help?

Visit the Nexus Customer Help Center or contact Nexus.