Nexus Ingest Support
Help for installing, acquiring, reviewing, and exporting information with Nexus Ingest for Windows.
Before contacting support
- Record the Nexus Ingest version shown in the application.
- Write down the steps that produced the problem and the visible error message.
- Use Help & Support > Export Safe Diagnostics after loading or completing an acquisition, when available.
- Remove names, addresses, message text, filenames, credentials, and confidential information from anything you plan to send.
Protect your information
Do not email PST or OST files, mailboxes, original documents, passwords, authentication codes, database files, or raw acquisition outputs. Nexus support will not ask for your password. Start with a description, the application version, and sanitized reproduction steps.
Workspace retention and deletion
Source files remain where you placed them. Nexus Ingest workspaces, extracted artifacts, logs, and exports remain on your device or in the destination you selected until you delete them. Uninstalling Nexus Ingest may not remove those files. Verify the target path before deleting a workspace and maintain any backups you need.
Contact support
Email info@nexusproducts.net.
Nexus Products LLC
Ringgold, Georgia, United States